Crime control and controlling causation
I. POLICY (What)
(Established definition of the problem)
DRINKING ALCOHOL INCREASES ONES CHANCE OF BEING A CRIME VICTIM.
PRIMARY SECONDARY TERTIARY
Security is Employees have trained Employees are
everyone's to intervene before an to intervene to
business to incident occurs. reduce and prevent the
business to incident occurs. reduce and prevent the
reduce the the opportunity of the
opportunity dangerous actions.
paton risk
taking.
paton risk
taking.
I. Policy
Policy Objectives Procedures
What is it why do it how
II. Rank order
Control Patrol Escort
III. Risk
Random VS Non-Random
Spontaneous Known risk elements
Intent to do Capacity to do Opportunity to
Harm or Evil Harm or Evil Harm or Evil
IV. Strategy Anticipations Documentation
V. Invitation Confrontation Attack
SPONTANEOUS VS NON-SPONTANEOUS
I. POLICY
Policy Objectives Procedures
what why how
no policy Why it needs to be How to implement
no security implemented What actions are to be
no protection Employee's must taken and by employees
understand their Employee procedures
importance. Quiz 1. I.D. acceptable
3 Rights of a customer 2. Posted policy
To Protect the customer 3. Fight transference
To Protect the employee 4. Domestic
To Protect the establishment 5. Underage people
To Protect the property 6. Impaired patron
All employee response
should be the same policy and
employee procedure.
Was Policy Used
Was it effective
Was policy posted
Was policy non-used
Was policy not effective
II. Rank order
Control Patrol Escort
employee must enforce Employee work To eliminate
company policy by movement in the work possible danger
observation, knowledge, environment is focus from the communication, to eliminate potential establishment
co-operation, and dangers to the customer, is knowing
consistence. the employee, and the options and
general public after the is procedures.
identified.
Use the 2 "P"
Politeness Safe environments Do not assume
and the Police are results of risk outside your
Employee education scope
Employee training employment
. Employee empowerment Four most
Employee identification of risk Jobs.
Employee Communication of risk
Employee safe procedure to eliminate
the potential danger.
You can not predict violence
If you could you should have prevented it.
III. Risk Elements
Random not a knowledgeable risk to be identified by employees or managers.
Non Random risk . The preparator was known and or environmental risk was created by unnatural or unreasonable dangers created to promote employee or company profits.
KNOWLEDGE OF THE ENVIRONMENTAL RISK INCREASE CAN BE CAUSE OF NON -SPONTANEOUS VIOLENCE.
1. Promotion more people, more profit, and more risk.
2. A Day special event, sporting event, holiday, happy hours, open
bars, company parties, or a personal date"Weddings".
bars, company parties, or a personal date"Weddings".
3. Danger from a event, promotions, a area, a group of people,
a certain person, a aggressive drinker, no driver license, a expired
I.D, a invalid I.D., and a person of questionable character.
I.D, a invalid I.D., and a person of questionable character.
Never give the customer control of the establishment
You control by employee understanding of risk assumption and
responsibility.
Intent to do Capacity to do Opportunity to
Harm or Evil Harm or Evil Harm or Evil
I'm going to get Has he been in before
drunk. and has their been a
I'm going to get problem?
into a fight.
What does he Is he a problem What are the
intent to do. customer? promotions.
Special event Is he a regular. What time is it.
IV. Strategy Anticipations Documentation
The more knowledge of the customer behavior, habits, history, and actions the greater the employee duty of care because knowledge of the potential danger's in the environment.
Be aware of your environments and offer assistance to produce safe environment.
Employee's Employee's Employee's
and Company's and Company's and Company's
Strategy Anticipations Documentation
Know what's vs Safe escort from the
going on. Perditions property
Employee Random Patrols Protecting the
understanding Random results guest from
of prevention harm.
procedure. Expected behavior is a learned
Employee's need behavior.
to understand their
importance.
V. Phases of attack
Employee duty of care to prevent violence
1. Separate 1. Invitation
2. Restrain 2. Confrontation
3. Distance 3. Attack
All employee training should focus on
Ways to be able to execute the duty of care owed to provide a safe
environment for people to enter into.
1. Employees separate to reduce opportunity for violence to
occur.
a. Verbal
b. Physical
c. Transferring to the police
The longer the intervention takes to get started the greater the risk. Most employee intervention fail because they never make them.
2. If the danger is still present try to eliminate or restrain the people by escorting and helping one or the other to safer location.
3. Distance is the most important to stop attacks. Get one out and away then the other never put two people out at the same time. Get them out away to prevent the opportunity for a lose to occur.
Invitation Confrontation Attack
Any event Employees must It must be stopped
Any reason intervene soon as soon as you can
To Beach security Selective location 2 out of 3 times environment
A Location the person hurt is the person
A Gang sign who started the attack.
A Person
A Gang
A Attitude
V. PROCESS
Educate , Communicate, React, Execute, Resolve, and Reflect
on the outcome.
Cooperation unity of Employees (WILL CREATE A SAFER
ENVIRONMENT) vs mediocrities just doing a job (WHO CARES).
It's not my "Job".
INPUT PROCESS OUTPUT
Employees Meeting suggestions EVALUATIONS of
Customers needs recognized IMPLEMENTING
Police needed process to be ACTIONS AFTER
Other actions Equal input ACTIONS ARE DONE
TO SEE IF THEY
COULD BE IMPROVED.
PART II
Define the problems
Defining the risk problem resources that can reduce the possibility of negative events results though Training implementation of policy and evaluations by employees.
DEFINE THE PROBLEM though observation.
COMMUNICATE PROBLEM TO PROPER STAFF
Decide WHAT EMPLOYEE RESOURCES ARE TO BE USED AND WHEN.
IMPALEMENT POLICY AND TRAINING most interventions are destroyed at the beginning.
IMPLEMENTING ACTIONS OF NEEDED EMPLOYEES TO UNDERSTAND THEIR IMPORTANCE.
EVALUATIONS of IMPLEMENTING ACTIONS AFTER ACTIONS ARE DONE TO SEE IF THEY COULD BE IMPROVED.
CUSTOMERS SECURITY AWARENESS
Customer awareness of uniforms did they KNOW WHO SECURITY WAS AND ABLE TO GAIN THEIR ATTENTION.
SECURITY AWARENESS FOR CUSTOMERS
BY HAVING LIKE UNIFORMS TO BE RECOGNIZED BY CUSTOMERS.
SECURITY ABOVE THE CROWD TO SEE PROBLEMS IN THE CROWD.
USING FLOATERS IN CROWD
DESIGN OF CRIME PREVENTION AND USE OF LIFEGUARDS TO HELP PROTECT PEOPLE
PROVE OF SECURITY THOUGH EMPLOYEE DOCUMENTATION REPORTS.
STATEMENTS:
1. It doesn't help to train employees if you don't train the customers.
2. ALCOHOL IS A SOCIAL LUBRICANT
Social relations are facilitated by drinking and social events.
3. Expected behavior is a learned behavior.
4. Security Awareness IS EVERYONE BUSINESS Employees and Customers
5.Cooperation unity of Employees (WILL CREATE A SAFER
ENNVIRONMENT) vs mediocrities just doing a job (WHO CARES).
ENNVIRONMENT) vs mediocrities just doing a job (WHO CARES).
6. Controlling the environment the drinking environment though
EMPLOYEE 'S observation and patrol. Physical Constriction of the
EMPLOYEE 'S observation and patrol. Physical Constriction of the
establishment and the ability to move people to reach trouble
Spots.
Spots.
7. Time between confrontation is a projected source of future
violence and must be eliminated and controlled. Once people
are separated.
8. DRINKING ALCOHOL INCREASES ONES CHANCE OF BEING A CRIME VICTIM.
9. Train to prevent, secure, and displace, though patrol and
Observation.
Observation.
10. WHEN YOUR GOOD TIME AFFECT ANOTHER IT'S TIME TO
INTERVENE.
INTERVENE.
11. Violence is a learned behavior, being at the wrong time at the
wrong place can be a invitation to a fight.
wrong place can be a invitation to a fight.
12. Patterns and practices equal forseeablility. Prior incidents of the
same acts by the same people. Totality of the consequences
same acts by the same people. Totality of the consequences
13. Anticipations verse prediction Good management is ANTICIPATE
EVERYTHING BECAUSE YOU CAN'T PREDICT ANYTHING.
EVERYTHING BECAUSE YOU CAN'T PREDICT ANYTHING.
14. Misunderstanding of message in communication. What any
person perceives as the attitude of the intervention will increase
or decrease the risk, in the intervention.
person perceives as the attitude of the intervention will increase
or decrease the risk, in the intervention.
15. The best why to solve the problem is have the customer do what
you want by asking them.
you want by asking them.
16. Never underestimate women/ and smaller people.
Questions to be asked
1. Do you have PRE-POST TRAINING for employees.
2. DO YOU HAVE ANY REOCCURRING PROBLEMS?
3. WHAT RESOURCES DO YOU HAVE TO FIT THE PROBLEM.
4. DID YOU DEVELOP A POLICY TO ADDRESS THESE PROBLEM?
5. DID YOU DEFINE IT (THE HOUSE POLICY) TO THE EMPLOYEES.
6. DID DEFINE THE PROBLEM SO THE EMPLOYEES WERE AWARE
OF THE HOUSE POLICY.
OF THE HOUSE POLICY.
7. DID YOU LET THE EMPLOYEES KNOW THE POLICY? IN WRITING
AND POSTED
AND POSTED
DID YOU QUIZ THEM ON THE
POLICY?
DO THEY UNDERSTAND THE
POLICY?
8. DO YOUR EMPLOYEES
IMPLEMENT YOUR POLICY.
9. HOW DO YOU EVALUATE YOUR SOLUTIONS TO YOUR
PROBLEMS YOU MUST COMMUNICATE AND EVALUATE
SOLUTIONS TO YOUR PROBLEMS.
PROBLEMS YOU MUST COMMUNICATE AND EVALUATE
SOLUTIONS TO YOUR PROBLEMS.
Interventions are positive proactive events
1. FOOD
2. CAB
3. FRIENDS
4. NON-ALCOHOLIC DRINKS
5. PACING
6. TRANSFER RESPONSIBILITY
ROLE PLAYING SITUATIONS
1. REFUSING SERVICE TO A MINOR.
2. REFUSING SERVICE TO A REGULAR.
3. REFUSING SERVICE TO CO-WORKER.
4. REFUSING SERVICE TO SOMEONE I'M NOT DRIVING.
5. BREAKING UP A ARGUMENT.
I. EMPLOYEE ORIENTATION
A. WRITING AGREEMENTS
B. JOB DISCRETION AND DUTY
II. EMPLOYEE CONTINUOS TRAINING
A. MONTHLY
B. INDIVIDUAL TRAINING
C. CROSS TRAINING DIFFERENT GROUPS
D. EXPERT TRAINING
III. VISIBLE DETERRENCE
IV. MANAGEMENT SUPPORT OF INTERVENTIONS
THINGS THAT INFLUENCE SECURITY
1. Amount of people on the premises
2. Type of Clients and intent of people
3. Age
4. Time
5. Promotions
6. Previous problems
7. Policy and training continual and on going
8. Use police as a resource
Addressing risk
Dealing with spontaneous violence
Violence with opportunity what is the capable and intent.
Violence with opportunity what is the capable and intent.
You can't predict violence.
Bad management vs gross negligent
They choose not to act
Don't do anything its to late
You have to do some thing or you negligence
Break down problems
Defense of the problem
Security by not have trained people
What causes fights 3 parts
Invitations
Crowding
Rowdiness
Girls
intoxication
attitudes
sports
Police and security control by fear and “help,assist, and protect.
What are the environmental controls
Security view
Amount of people on security
Physical make up
Experience of employees
training procedures
Risk elimination policy
Invitations Confrontations Attack
Promotions Understanding of People who
Time message are 3 times
Crowd Understanding of more likely
Personality Attitudes to be hurt.
Events Spacing of people
Amount of alcohol Human compassion
Pervious Situations Helping vs hurting
Younger age people Amount of time
Locations
Others that are involved
NEVER REACT TO STUPIDITY
IF YOU DO IT WILL CAUSE MORE PROBLEMS
Solve the problem you have don't create another problem situation.
Gradual problems are harder to identify.
Good management is anticipating problems
Being at the right time at the place is crime prevention and security.
VIOLENCE CRIME INCREASED 13 x Faster than the population.
Rape occurs 7x more in the us then Europe .
1950 their were 3.2 police for each crime today there are 3.2 violent crimes for each police.
Violence in the workplace 3x faster in the last 10 years.
Lawsuits for Inadequate Security
Rape and Assult 44%
Assault and Battery 24%
Wrongful Death 18%
Robbery 9%
Homicide is the number 2 cause of death in the work place
Most commonly Sued Business
APTS 37.6%
Hotels 24.2%
Malls 8.4%
Bars &
Casino's 7.0%
Wrongful Death
Hotel 33%
Parking lot 20%
Bars 8%
Robbery
Hotel Room 33%
Parking lot 20%
Bar 13%
Female 4.5 million
Male 2.3 million
Boiled frog statement We get so close to patrons we do not see the problem.
Primary threats to survival come from slow gradual process not sudden events.
Skilled incompetence keeps people from learning.
Most policy fails at the implementation stage.
Faster is slower in a lot of problem solving.
3-Options
to be proactive
to be reactive
to be no-active
We can not predict violence but good management anticipates problems and actions.
Your only as good as your employees.
Violence: Guests observing violence may stay away because they feel unsafe returning to the establishment. "Let's go to the bar and watch or get into a fight", this is not the type of customers you want. Increased police presence during reactions to customer situations may reduce potential dangerous acts from occurring. The police presence may create an uncomfortable situation for the guest who is drinking and driving. It's a no win situation for the club owners.
Physical force should never exceed the force presented and never used with the intent to do physical injury. Never threaten to do physical injury to a customer. The emotional control demonstrated by the security person's ability to react in a calm manner is the most important aspect of reducing potentially dangerous situations.
If the security person reacts physically in a dangerous way that results in injury to the customer, the security person may have acted outside the scope of his employment. This criminal act could also be a civil act and may create a great deal of potential liability for the security person personally.
When the security person uses force it should be reviewed to see what could have prevented it. Servers should never yell get security. Try to isolate problems situations to prevent harm to others.
All employees must be looking for possible danger signs that customers and crowds will give off. There is an art to security and what to look for in crowd control. Listen to people, watch for high risk areas and bottleneck situations, and understand that the best way to solve a problem is to prevent it.
Gang-related violence is a growing concern in many urban areas. Learn local gang colors and insignias, how to identify gang body language and gangs usually travel in groups so control the front door.
Magic Chair what did others see.
Get others opinions
Get others opinions
Invitation what's wrong with the situation.
Confrontation what needs to done to prevent the attack.
Attack what wasn't communicated to protect that person.
2 out of 3 times the person who gets hurt is the person starts the Fight
Doucementation, identification, and justification.
Issue of security Discussed
a. What I.D's not acceptable
b. Spend more time with out of state I.D.'s
c. Politeness at the point entry Please and thank you
d. Set guide lines for higher risk customers
e. Check with your attorney on refusing of service to patrons
f. Procedure will implement policy whether written or unwritten.
g. Ultimate gaol is to reduce liability by helping people in need of
help. Your job is to help even if they don't want it within
reasonable means.
help. Your job is to help even if they don't want it within
reasonable means.
h. Learn gang logo's, characteristic, and colors.
i. Have security during moonlight bowling.
j. Have managers or police interview problem customers before they
leave.
leave.
k. Proactive interventions vs reactive interventions you want to
prevent problems not solve them.
prevent problems not solve them.
l. Have a two feet pacing to prevent increase tension in interventions.
m. Never 86 people at the point of sale or intervention.
n. Mandatory coat hanging? Is it legal?
p. Practice role playing situations.
l. Change people during the interventions.
q. Post awards for people turning in people who have vandalize your
property.
property.
r. Responsible service for all people. Offer help to any people at any
time, for any purpose.
time, for any purpose.
s. Have people arrested for attempting to purchase if a minor.
t. Have the adults named in groups where alcohol was being
purchased by or for underage adults.
u. Always get the dispatches name.
v. Use the police call forms to focus on problems that occur.
w. Know what to document and how to document incidences.
x. Any physical interventions that are made are to help assist people
in need of help as to physical harm.
in need of help as to physical harm.
y. Pressure from friends to let in underage people.
Z. Not a moderate consumers more high risk drinking that servers
will observe.
will observe.
Problem solving
1. Unknown liability vs foreseeable prevention.
2. Employee understanding of criminal liability
3. If you prevent problems though operation control you don't have to
solve them.
solve them.
4. Friends and possible peer pressure.
5. All employees watch the door, at all times.
6. Employees must understand their importance though
observation in a possible loss situation where they saw
regulars that would help in a lawsuit if they recovered
that information at the point it occurred.
7. Give us a chance to help you.
8. Know what to accept and stick to it.
8. Most common problems in bars by employes
1. Bar employees not checking I.D's.
2. Oversering people regulars that have had enough.
3. Not getting transportation for imparted people.
4. Customers not willing to leave at closing time.
5. Terminating service to regulars and friends
6. When to call the police to handle situations beyond your
control.
control.
4. Assaults: most problems are stopped at the front door, especially
late at night. a. Waitstaff must patrol, define, and communicate
problems so they can be prevented and solved.
late at night. a. Waitstaff must patrol, define, and communicate
problems so they can be prevented and solved.
b. Do not let an AIP enter!
c. Don't let problem customer reenter.
d. Respond to customer complaints about other customers
before they take it into their own hands.
e. Isolate the problem and try not to let any friends get involved.
The quicker the response time the less the likelihood of
escalation into a more dangerous situation.
The quicker the response time the less the likelihood of
escalation into a more dangerous situation.
f. Make sure the people understand that the security personnel do
not want to harm the people during an intervention.
not want to harm the people during an intervention.
d. Sexual harassment by other employees:
a. Management lawsuits.
b. The power of language.
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