Patron "harassment" control

Patron "harassment", can be reduced when addressed with staff's  respectful education of caring patron house policy and education. The patron's ability to develop self-disciplined helps them to prevent his opportunity of self-harm. Civility creates the opportunity for patron and staff to develop respectful behaviors that are solutions to avoid patron misconduct. Staff will always "Ask before you act", with your patrons. Carding is the key to moving misbehaving patrons and establishing control of the situation. The power of patron control is to established control by having something that the misbehaving patron wants or wants back. Have security ask for the control of his personal identification as a condition of entry and your house policies.  The problem patron will usually follow you to the manager or front door to gain the return of their identification.  If he refuses then you ask them to leave the premises. Remember when telling the patron, "NO", too always be smiling. The problem patron will have a harder time getting mad at you when you are smiling. Do not respond to patron stupidity and do not let your reactions become a personal conflict situation. Remember that the patron is mad at himself and you are just a close target. Remove yourself from the aggressive situation if the patron is directing angry threats at you the control of the situation has occurred. Staff ability to learn and listen to a patron with good communication skills creates safer patron intervention skills. Listening skills used with non-verbal communication skills when smiling will open the door to patron trust. The patron trusted you when he came to your establishment.  Your staff opinions are trusted when you stop serving them alcohol to help protect them from their own self-harm.  Civility helps to eliminate any unwanted customer stupidity and prevent any misunderstanding to your patron. Staff must always, “Be nice and ask before you act” The key to reducing patron risk-taking is asking many times for patron help to comply.  Kindness is created by civility when the staff educates patrons to house policy control which can be stricter than state laws and city ordinances.  Staff will always ask for house policy compliances. After misbehaving patrons are explained house policy they must comply or leave. The power of house policy is never controlled by your patrons. Do not allow aggressive security conflict create dangerous responses because they cannot communicate to the patron what he needs to do. “Civility creates learned patron behaviors that reduce conflict and aggression with a reduction of self-harm opportunity,”