I. POLICY Crime matrix on policy

  I. POLICY    (What)

       (Established definition of the problem)

 DRINKING ALCOHOL  INCREASES ONES CHANCE  OF BEING A CRIME  VICTIM.

PRIMARY             SECONDARY                           TERTIARY 

Security is            Employees are trained           Employees are

everyone's            to intervene before an           to intervene to the reduce                   incident occurs.                     Prevent the                    

business                                                        opportunity of the         

risk                                                                 dangerous actions.

I.  Policy

Policy                       Objectives              Procedures

What is it                  why do it                    how

II.  Rank order 

Control                    Patrol                              Escort

III.  Risk

Random             VS      Non-Random

Spontaneous                 Known risk elements  

Intent to do           Capacity to do     Opportunity to      

Harm or Evil         Harm or Evil           Harm or Evil

IV.    Strategy        Anticipations   Documentation

V.     Invitation          Confrontation       Attack

SPONTANEOUS VS NON-SPONTANEOUS

I.  POLICY

Policy                       Objectives                           Procedures

what                         why                                            how

no policy                   Why it needs to be          How to  implement

no security               implemented                    What actions are to be  

no protection           Employee's must             taken and by employees

                                   understand their            Employee procedures

                                      importance.                 Quiz 1. I.D. acceptable

                          3 Rights of a  customer          2. Posted policy

                     To Protect the customer             3. Fight transference

                     To Protect the employee             4. Domestic

                     To Protect the establishment     5. Underage patrons

                     To Protect the property               6. Impaired patron

                      All employee response

                      should be the same policy and

                      employee procedure.  

Was Policy Used

Was it effective

Was policy posted

Was policy non-used

Was policy not effective

 II.  Rank order 

Control                                      Patrol                            Escort

                                                               

employee must enforce       Employee work                To eliminate

company policy by             movement in the work      possible danger

observation, knowledge,   environment is focus        from the communication,                 to eliminate potential          establishment

co-operation, and             dangers to the customer,    is knowing

consistence.                       the employee, and the       options and  

                                           general public after the is  procedures.

                                           identified.                                 

Use the 2 "P"

Politeness                          Safe environments            Do not assume                                              

 and the Police                  are results of                     risk outside your         

                                            Employee education                 scope

                                            Employee training                employment

.                                           Employee empowerment        Four most     

                                          Employee  identification of risk          Jobs.

                                       Employee  Communication of risk

                                       Employee  safe procedure to eliminate

                                       the potential danger.

                                       You can not predict violence

                                      If you could you should have prevented it.

                                     

III.   Risk Elements

Random not a knowledgeable risk to be identified by employees or managers.

Non Random risk .  The preparator was known and or environmental risk was created by unnatural or unreasonable dangers created to promote employee or company profits.

KNOWLEDGE  OF THE ENVIRONMENTAL RISK INCREASE CAN BE CAUSE OF NON -SPONTANEOUS VIOLENCE.

1. Promotion more patrons , more profit, and more risk.

2. A Day special event, sporting event, holiday, happy hours, open bars, company parties, or a personal date"Weddings".

3. Danger from a event, promotions, a area, a group of patrons ,

     a certain person, a aggressive drinker, no driver license, a expired I.D,  a invalid I.D., and a person of questionable character.

Never give the customer control of the establishment

You control by employee understanding of risk assumption and

responsibility.

Intent to do      Capacity to do  Opportunity to      

Harm or Evil            Harm or Evil            Harm or Evil

I'm going to get              Has he been in before

drunk.                              and has their been a

I'm going to get               problem? 

into a fight.

What does he                  Is he a problem             What are the

intent to do.                    customer?                      promotions.

Special event                   Is he a regular.               What time is it.

IV.    Strategy        Anticipations    Documentation

The more knowledge of the customer behavior, habits, history, and actions the greater the employee duty of care because knowledge of the potential danger's in the environment.

Be aware of your environments and offer assistance to produce safe environment. 

Employee's             Employee's                Employee's

and Company's     and Company's         and Company's

Strategy        Anticipations    Documentation 

Know what's                     vs                    Safe escort from the  

going on.                Perditions                    property

Employee               Random Patrols         Protecting the

understanding       Random results         guest from

of prevention                                                  harm.

procedure.                                        Expected behavior is a learned

Employee's need                                       behavior.

to understand their

importance.

                                                                  

V.     Phases of attack

     Employee duty of care to prevent violence

         1. Separate                 1.   Invitation          

         2. Restrain                  2.   Confrontation                

         3. Distance                       3.    Attack

All employee training should focus on

Ways to be able to execute the duty of care owed to provide a safe

environment for patrons  to enter into.

1.  Employees separate to reduce opportunity for violence to

     occur.

      a. Verbal

      b.  Physical

      c.  Transferring to the police

     The longer the intervention takes to get started the greater the risk.   Most employee intervention fail because they never make them.

2.  If the danger is still present try to eliminate or restrain the patrons  by escorting and helping one or the other to safer location.

3.  Distance is the most important to stop attacks. Get one out and away then the other never put two patrons  out at the same time. Get  them out away to prevent the opportunity for a lose to occur.

Invitation          Confrontation   Attack

Any event                Employees must          It must be stopped

Any reason              intervene soon             as soon as you can            

To Beach security   Selective location        2 out of  3 times environment                                                       

 A  Location                                                  the person hurt  is the person

 A  Gang sign                                                who started the attack.

 A  Person

 A  Gang                                        

 A  Attitude

V.     PROCESS     

Educate , Communicate,  React,  Execute,  Resolve, and Reflect

on the outcome.

Cooperation unity of Employees    (WILL CREATE A SAFER

ENVIRONMENT) vs  mediocrities just doing a job  (WHO CARES).

It's not my "Job".

INPUT             PROCESS             OUTPUT

                       

Employees               Meeting suggestions          EVALUATIONS  of 

Customers               needs recognized                IMPLEMENTING                     

 Police                      needed process to be         ACTIONS  AFTER

Other actions          Equal input                         ACTIONS ARE DONE

                                                                               TO SEE IF THEY

                                                                            COULD BE IMPROVED.

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PART II

Define the problems

Defining the risk problem resources that can reduce the possibility of negative events results though Training implementation of policy and evaluations by employees.

DEFINE THE PROBLEM though observation.

COMMUNICATE PROBLEM TO PROPER STAFF

Decide WHAT EMPLOYEE RESOURCES ARE TO BE USED AND WHEN.

IMPALEMENT POLICY  AND TRAINING most interventions are destroyed at the beginning.

 IMPLEMENTING ACTIONS OF NEEDED EMPLOYEES  TO UNDERSTAND THEIR IMPORTANCE.  

EVALUATIONS  of  IMPLEMENTING ACTIONS AFTER ACTIONS ARE DONE TO SEE IF THEY COULD BE IMPROVED.

CUSTOMERS  SECURITY  AWARENESS

Customer awareness of uniforms did they KNOW WHO SECURITY WAS AND ABLE TO GAIN THEIR ATTENTION.

SECURITY AWARENESS FOR CUSTOMERS

BY HAVING  LIKE UNIFORMS TO BE RECOGNIZED BY CUSTOMERS.

SECURITY ABOVE THE  CROWD TO SEE PROBLEMS IN THE CROWD.

USING FLOATERS IN CROWD

DESIGN OF CRIME PREVENTION AND USE OF LIFEGUARDS TO HELP PROTECT PATRONS

PROVE OF SECURITY  THOUGH EMPLOYEE DOCUMENTATION REPORTS.

STATEMENTS:

1.  It doesn't help to train employees if you don't train the customers.

2. ALCOHOL IS A SOCIAL  LUBRICANT

    Social relations are facilitated by drinking and social events.

3. Expected behavior is a learned behavior.

      

4. Security Awareness  IS EVERYONE   BUSINESS Employees and Customers

5.Cooperation unity of Employees  (WILL CREATE A SAFER  
   ENNVIRONMENT) vs mediocrities just doing a job (WHO CARES).

6.  Controlling the environment the drinking environment though
     EMPLOYEE 'S observation and patrol. Physical Constriction of the

     establishment and the ability  to move patrons  to reach trouble
     Spots.

7.  Time between confrontation is a projected source of future

     violence and must be eliminated  and controlled.  Once patrons  

      are separated. 

8. DRINKING ALCOHOL INCREASES ONES CHANCE OF BEING A CRIME  VICTIM.

9. Train to prevent, secure, and displace, though  patrol and
     Observation.

10.  WHEN YOUR GOOD TIME AFFECT ANOTHER IT'S TIME TO
       INTERVENE.

11.  Violence is a learned behavior, being at the wrong time at the
       wrong place can be a invitation to a fight.

12.   Patterns and practices equal forseeablility. Prior incidents of the
same acts by the same patrons .  Totality of the consequences

13. Anticipations verse prediction Good management is  ANTICIPATE
      EVERYTHING  BECAUSE YOU CAN'T PREDICT ANYTHING.

14.  Misunderstanding of message in communication. What any
       person perceives as the attitude of the intervention will increase
       or decrease the risk, in the intervention.

15. The best why to solve the problem is have the customer do what
       you want by asking them.

16. Never underestimate women/ and smaller patrons .

17.  COLLEGE MEN GET  SMASHED AND BREAK   SOMETHING COLLEGE  WOMEN GET SMASHED  AND THEN GET  BROKEN.

Questions to be asked

1.  Do you have PRE-POST TRAINING for employees.

2.  DO YOU HAVE ANY REOCCURRING  PROBLEMS?

3.  WHAT RESOURCES DO YOU HAVE TO FIT THE PROBLEM.

4.   DID YOU DEVELOP A POLICY TO ADDRESS THESE PROBLEM?

 5.  DID YOU DEFINE IT (THE HOUSE POLICY) TO THE  EMPLOYEES.

 6. DID DEFINE THE PROBLEM SO THE EMPLOYEES WERE AWARE
     OF THE HOUSE POLICY.

7.  DID YOU LET THE EMPLOYEES KNOW THE POLICY? IN WRITING
    AND POSTED

     DID YOU QUIZ THEM ON THE POLICY?

     DO THEY UNDERSTAND THE POLICY?

8.  DO YOUR EMPLOYEES  IMPLEMENT YOUR POLICY.

9.  HOW DO YOU EVALUATE YOUR SOLUTIONS TO YOUR   
     PROBLEMS.

     YOU MUST COMMUNICATE  AND EVALUATE SOLUTIONS TO

     YOUR PROBLEMS.

Interventions are positive proactive events

1.  FOOD

2.  CAB

3.  FRIENDS

4.  NON-ALCOHOLIC DRINKS

5.   PACING

6.   TRANSFER

       RESPONSIBILITY

    ROLE PLAYING SITUATIONS

1. REFUSING SERVICE TO A MINOR.

2. REFUSING SERVICE TO A REGULAR.

3. REFUSING SERVICE TO CO-WORKER.

4.  REFUSING SERVICE TO SOMEONE I'M NOT DRIVING.

5.   BREAKING UP A ARGUMENT.

I.  EMPLOYEE ORIENTATION

    A.   WRITING AGREEMENTS

  

    B.    JOB DISCRETION AND DUTY

II.  EMPLOYEE CONTINUOS TRAINING

    

       A.  MONTHLY

       B.  INDIVIDUAL TRAINING

       C.  CROSS TRAINING DIFFERENT GROUPS

        D.  EXPERT TRAINING

III.   VISIBLE DETERRENCE

IV.   MANAGEMENT SUPPORT OF INTERVENTIONS

   

THINGS THAT INFLUENCE  SECURITY

1. Amount of patrons  on the premises

2. Type of Clients and intent of patrons

3. Age

4.  Time

5. Promotions

6. Previous problems

7. Policy and training continual and on going

8. Use police as a resource

Addressing risk

Dealing with spontaneous violence

violence with opportunity

capable and intent

You can't predict violence.

Bad management vs gross negligent

They choose not to act

Don't do anything its to late

You have to do some thing or you negligence

Break down problems

Defense of the problem

Security by not have trained patrons

What causes fights

3 parts

Invitations

crowding

Rowdiness

girls

intoxication

attitudes

sports

Police are security and control by fear

What are the environmental controls

Security view

Amount of patrons  on security

Physical make up

experience of employees

training procedures

risk elimination policy

Invitations               Confrontations             Attack

Promotions              Understanding of         Patrons  who 

Time                          message                        are 3 times

Crowd                       Understanding of        more likely

Personality               Attitudes                      to be hurt.

Events                       Spacing of patrons

Amount of alcohol   Human compassion

Pervious Situations  Helping vs hurting

Younger age patrons   Amount of time

                                    Locations

                                    Others that are involved

NEVER REACT TO STUPIDITY

IF YOU DO  IT WILL  CAUSE MORE PROBLEMS

Solve the problem you have don't create another problem situation.

Gradual problems are harder to identify.

Good management is anticipating problems

Being at the right time at the place is crime prevention and security.

VIOLENCE CRIME INCREASED 13 x Faster than the population.

Rape occurs 7x more in the us then Europe.

1950 their were 3.2  police for each crime today there are 3.2 violent crimes for each police.

Violence in the workplace 3x faster in the last 10 years.

Lawsuits for Inadequate Security

Rape and Assult        44%

Assault and Battery    24%

Wrongful Death        18%

Robbery                      9%

Homicide is the number 2 cause of death in the work place

Most commonly Sued Business

APTS             37.6%

Hotels            24.2%

Malls               8.4%

Bars &

Casino's          7.0% 

Wrongful Death

Hotel                33%

Parking lot      20%

Bars                   8%

Robbery

Hotel Room     33%

Parking lot      20%

Bar                   13%

Female             4.5 million

Male                 2.3 million

Boiled frog statement

Primary threats to survival come from slow gradual process not sudden events.

Skilled incompetence keeps patrons  from learning.

Most policy fails at the implementation stage.

Faster is slower in a lot of problem solving.

3-Options

to be proactive

to be reactive

to be no-active

We can not predict violence but good management anticipates problems and actions.

Your only as good as your employees.

Violence: Guests observing violence may stay away because they feel unsafe returning to the establishment. "Let's go to the bar and watch or get into a fight", this is not the type of customers you want. Increased police presence during reactions to customer situations may reduce potential dangerous acts from occurring. The police presence may create an uncomfortable situation for the guest who is drinking and driving.  It's a no win situation for the club owners.

Physical force should never exceed the force presented and never used with the intent to do physical injury. Never threaten to do physical injury to a customer. The emotional control demonstrated by the security person's ability to react in a calm manner is the most important aspect of reducing potentially dangerous situations.

If the security person reacts physically in a dangerous way that results in injury to the customer, the security person may have acted outside the scope of his employment. This criminal act could also be a civil act and may create a great deal of potential liability for the security person personally.

When the security person uses force it should be reviewed to see what could have prevented it.  Servers should never yell get security. Try to isolate problems situations to prevent harm to others.

All employees must be looking for possible danger signs that customers and crowds will give off. There is an art to security and what to look for in crowd control. Listen to patrons , watch for high risk areas and bottleneck situations, and understand that the best way to solve a problem is to prevent it.

Gang-related violence is a growing concern in many urban areas. Learn local gang colors and insignias, how to identify gang body language and gangs usually travel in groups so control the front door.

Increasing  crime

Magic Chair  what did others see. Get others opinions

Invitation what's wrong with the situation.

Confrontation    what needs to done to prevent the

                            attack.

Attack what wasn't communicated to protect that person.

2 out of  3  times the person who gets hurt is the person starts the fight

Doucementation, identification, and justification.

Issue of security Discussed

a.  I.D's acceptable

b.  Spend more time with out of state I.D.'s

c.  Politeness at the point entry Please and thank you

d.  Set guide lines for higher risk customers

e.  Wordage used when refusing of patron service.

f.  Procedure will implement policy whether written or unwritten.

g.  Ultimate gaol is to reduce liability by helping patrons  in need of
     help. Your job is to help even if they don't want it within
     reasonable means.

h.  Learn gang logo's, characteristic, and colors.

i.  Have security during moonlight bowling.

j.  Have managers or police interview problem customers before they

    leave.

k.  Proactive interventions vs reactive interventions you want to
     prevent problems not solve them.

l.  Have a two feet pacing to prevent increase tension in interventions.

m.  Carding will help move patrons  at the point of sale or intervention.

n.  Mandatory coat hanging? Is it legal? A condition of required house
      entry.

p.  Practice role playing situations.

l.  Change patrons  during the interventions.

q.  Post awards for patrons  turning in patrons  who have vandalize your
     property.

r.  Responsible service for all patrons . Offer help to any patrons  at any
     time, for any purpose.

s.  Have patrons  arrested for attempting to purchase if a minor.

t.  Have the adults named in groups where alcohol was being  
     purchased by or for underage adults.

u.  Always get the dispatches name.

v.  Use the police call forms to focus on problems that occur.

w.  Know what to document and how to document incidences.

x.  Any physical interventions that are made are to help

    assist patrons  in need of help as to physical harm.

y.  Pressure from friends to let in underage patrons .

Z.  Not a moderate consumers more high risk drinking that servers
     will observe.

             Problem solving

1.  Unknown liability vs foreseeable prevention.

2.  Employee understanding of criminal liability

3.  If you prevent problems though operation control you don't have to
     solve them.

4.  Friends and possible peer pressure.

5.  All employees watch the door, at all times.

6.  Employees must understand their importance though observation
     in a possible loss situation where they saw

    regulars that would help in a lawsuit if they recovered

    that information at the point it occurred.

7.  Give us a chance to help you.

8.  Know what to accept and stick to it.

  8.  Most common problems in bars by employes

      1.  Bar employees not checking I.D's.

      2.  Oversering patrons  regulars that have had enough.

      3.  Not getting transportation for imparted patrons .

      4.  Customers not willing to leave at closing time.

      5.  Terminating service to regulars and friends 

      6.  When to call the police to handle situations beyond your control.

       

 

4. Assaults:  most problems are stopped at the front door, especially late at
     night.

   a. Waitstaff must patrol, define, and communicate problems so they can
        be prevented and solved.

   b. Do not let an AIP enter!

   c. Don't let problem customer reenter.

   d. Respond to customer complaints about other customers  before they
       take it into their own hands.

   e. Isolate the problem and try not to let any friends get involved.  The
       quicker the response time the less the likelihood of escalation into a
       more dangerous situation.

   f. Make sure the patrons  understand that the security personnel do not
      want to harm the patrons  during an intervention.

            d.  Sexual harassment by other employees:

             a. Management lawsuits.

             b. The power of language.