Definition Civility

Definition Civility

Civility is the public responsibility and staff duty of care about how to develop the opportunity to educate patrons about what is civil behaviors that create safety in society and alcohol-serving establishments. The patron’s good communication skills and staff intervention education requires a well-focused staff effort to create safe premises. No staff checking of patrons state of well-being and ongoing communication with patrons creates the opportunity for no staff policy interventions. The staff continual controls of the alcohol serving premises promote patron safety on the premises. The key to creating safety for your patrons is staff ability to enforce house policy enforcement.  Civility entails treating others with respect, practicing good manners, and considering the feelings of other persons affected by your patron's behaviors in public and private. Staff ability to develop self-disciplined and patience when dealing with poly-impaired confused patrons creates the opportunity to save the patron from own self-harm. Poly impairment of patrons creates a state of confusion and lack of understanding of what he needs to do. Civility creates patron behaviors that reduce conflict and create the ability to avoid self-harm by understanding what causes his confusion.