Definition Civility



Definition Civility
Civility is the public responsibility and staff duty of care about how to develop the opportunity to educate patrons about what is civil behaviors that create safety in society and alcohol-serving establishments. The patron’s good communication skills and staff intervention education requires a well-focused staff effort to create safe premises. No staff checking of patrons state of well-being and ongoing communication with patrons creates the opportunity for no staff policy interventions. The staff continual controls of the alcohol serving premises promote patron safety on the premises. The key to creating safety for your patrons is staff ability to enforce house policy enforcement.  Civility entails treating others with respect, practicing good manners, and considering the feelings of other persons affected by your patron's behaviors in public and private. Staff ability to develop self-disciplined and patience when dealing with poly-impaired confused patrons creates the opportunity to save the patron from own self-harm. Poly impairment of patrons creates a state of confusion and lack of understanding of what he needs to do. Civility creates patron behaviors that reduce conflict and create the ability to avoid self-harm by understanding what causes his confusion. 



Patron "harassment", can be reduced when addressed with staff's  respectful education of caring patron house policy and education. The patron's ability to develop self-disciplined helps them to prevent his opportunity of self-harm. Civility creates the opportunity for patron and staff to develop respectful behaviors that are solutions to avoid patron misconduct. Staff will always "Ask before you act", with your patrons. Carding is the key to moving misbehaving patrons and establishing control of the situation. The power of patron control is to established control by having something that the misbehaving patron wants or wants back. Have security ask for the control of his personal identification as a condition of entry and your house policies.  The problem patron will usually follow you to the manager or front door to gain the return of their identification.  If he refuses then you ask them to leave the premises. Remember when telling the patron, "NO", too always be smiling. The problem patron will have a harder time getting mad at you when you are smiling. Do not respond to patron stupidity and do not let your reactions become a personal conflict situation. Remember that the patron is mad at himself and you are just a close target. Remove yourself from the aggressive situation if the patron is directing angry threats at you the control of the situation has occurred. Staff ability to learn and listen to a patron with good communication skills creates safer patron intervention skills. Listening skills used with non-verbal communication skills when smiling will open the door to patron trust. The patron trusted you when he came to your establishment.  Your staff opinions are trusted when you stop serving them alcohol to help protect them from their own self-harm.  Civility helps to eliminate any unwanted customer stupidity and prevent any misunderstanding to your patron. Staff must always, “Be nice and ask before you act” The key to reducing patron risk-taking is asking many times for patron help to comply.  Kindness is created by civility when the staff educates patrons to house policy control which can be stricter than state laws and city ordinances.  Staff will always ask for house policy compliances. After misbehaving patrons are explained house policy they must comply or leave. The power of house policy is never controlled by your patrons. Do not allow aggressive security conflict create dangerous responses because they cannot communicate to the patron what he needs to do. “Civility creates learned patron behaviors that reduce conflict and aggression with a reduction of self-harm opportunity,”

Sexual harassment is clearly a common and unfortunate behavior of male uncivil acts that are overlooked in many public places. A common fact that sexual harassment has been an accepted public social behavior. Sexual harassment is publicly tied to patron internal power structures where some patrons subject other patrons to socially unwanted behaviors.

Sexual harassment 
a. It is our house policy that patrons shall not have behaviors that create the unwanted sexual harassment.  The aggressive patron behaviors that are observed as unwanted sexual comments, asking for sexual favors in front of other patrons, to block passage and make rude unwanted sexual statements in front of women. Patrons unwanted sexual touching occurs as patrons try to move in crowded premises which creates the opportunity for these anti-social sexual behaviors.  Sexual harassment is used to belittle and dehumanize patrons threw unwanted sexual interactions. Most sexual harassment is done by men.

b.  
It is our house policy that patrons shall not have behaviors that create unwanted sexual harassment on our premises. Patrons who're repetitive disrespectful behavior violates a code of common respect for others feeling and space will not be allowed. Sexual harassment is not an approved patron behavior to be tolerated because you are a male. Respect for all patrons at all times is a house policy that is demanded of all patrons as a condition of entry. All problems are immediately communicated, controlled, and addressed by security and managers.   Security (which is every employee continual and ongoing observations) will immediately communicate and address the observed aggressive and unwanted patron behaviors. Staff control of the premises is by the house policy power which controls and creates the opportunity for mutual patron respect which then creates patrons admiration.

c. It
 is our house policy that staff will not accept or allow illegal and harmful sexual attention and sexual harassment of patrons on your premises after a notice of awareness is communicated to staff.  The staff’s inability to fulfill a legal duty to care may create the opportunity for patrons harm. Staff will not allow patrons control over the staff ability to execute the legal and moral duty to care for the needs of the patron. This good service brings patrons back because of the patron’s trust. Staff caring service creates the opportunity for patrons trust. Server’s ability to care for your patrons creates common patron companionship. The quality of good patron service creates good patron money. Culture should never be allowed to effect staff communication when addressing abusive patron’s behaviors to one another. Culture values have to be controlled to protect society from itself. d. It is our house policy that staff will not be forced to listen, accept, or allow rude sexual innuendo’s used to intimidate staff or other patrons. Staff and current patron being effected by other patrons disrespectful behaviors creating fear, unwanted interactions will be immediately communicated to managers and addressed. Patrons coming into your public establishments and your staff should anticipate that some patrons may have abusive and unwanted lude behaviors. 


e.  It
 is our house policy that staff  and other patrons will not be forced to accept patron incivility. What is the interpretation of public unwanted patron incivility?  Patron’s use of loud racist statements to cause fear and alarm to other patron and staff will not be allowed. The aspect of patron rudeness is evidence in some VIP treatment at times where money buys you the opportunity. It 
     is always going to be about the money and always will be. The ability staff displacement of the patron’s stupidity makes it easier to help assist the rude patron understanding that he is only mad at himself. Patron’s unacceptable behaviors such as butting ahead of people in line, using loud language, using and giving out personal insults, which causes fear and alarm in other patron and staff.f. It is our house policy that staff and other patrons will not be forced to accept other patron incivilities that cause fear and alarm, loss of your self-respect, aggressive threatening words and movements, and culture discrimination.g. It is our house policy that staff understands the inability of today’s millennial are used to dealing with phones, not people. Millennial are better at fixing machines than people and this inability to communicate to people and read body language creates the opportunity to not understand human emotions in the ability of their human communications.  Millennial are more competent when
dealing with machines and software but have lost ground when it comes to dealing with each other. h. It
 is our house policy that staff understands both men and women meet up and engage in various non-verbal forms of sexual communications. The lack of communication by millennial means that dancing and clothes carry greater meaning in communicating ones 
likability then the ability to talk. The millennial understanding that the lack of the ability to communicate will create the
opportunity of uncomfortably. We live in a sexual society that does not respect itself. Social respect and civility creates the opportunity of wanted communication and is the way to develop     understanding and compassion for each other. Civility is the future of survival in our society.



House policy on Soliciting
a. It is our house policy that patrons shall not solicit from other patrons and staff money or other things of value, or to solicit the sale of goods or services, on our alcohol premises.
b. It is our house policy that patrons shall not solicit from unknown patrons money spoken, written, or printed word or such other acts or bodily gestures as are conducted in furtherance of the
     purposes of legal or illegal property.
c. It is our house policy that patrons shall not solicit or act in a sexual or physically  "Aggressive Manner," toward other patrons or staff by Intentionally or recklessly making any unwanted blocking
    of movement by physical contact with or touching another person in the course of unwanted solicitation, without the person's consent.
d. It is our house policy that patrons shall not cause other patrons or staff to fear imminent bodily harm or the commission of a criminal act upon property in the person's possession, or have
     possession of illegal drugs, and unwanted dangerous weapons.
e. It is our house policy that patrons shall not cause other patrons or staff to be intimidated by other patrons behaviors of the person being solicited into responding affirmatively to the unwanted
     sexual or personnel solicitation.
d. It is our house policy that patrons shall not cause other patrons or staff to be intimidated by continuing to solicit the person being solicited after the person has made a negative response if
     continuing the solicitation which is intended to cause a reasonable patron to fear imminent bodily harm by the commission of a criminal act upon the alcohol business property.
e. It is our house policy that no patrons shall act toward other patrons and staff with intentionally or recklessly insulting comments, rude impolite gestures, verbal sexual assaults or demands,
    speaking at an unreasonably loud volume to cause a distraction for others.
f. It is our house policy that patrons shall not distract other patrons and staff when withdrawing money from an automated teller machine.
g. It is our house policy that patrons shall adhere to possible cover charge, guest list, dress code, and security directions



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