Robert Pomplun
Servingalcohol.com Patron Trust Creates Patron Safety
How to provide safe alcohol service and gain patron trust. The ability of the patron to trust your employee's judgments creates the opportunity for safe money and return business. Remember patrons learn responsible drinking behaviors from responsible serving practices. Wisdom is learned safer drinking behaviors that reduce the patron's ability for self-harm. Staff ability to observe and control unwanted and reckless alcohol drinking behaviors is created by staff knowledge and wisdom. The wisdom came from older servers knowledge of preventative house policy rules of conduct that prevent patron having to experience tragedy.
The skill of preventative staff actions (HOUSE POLICY) and safe alcohol serving skills that are learned skills which then create patrons trust. The staff that believes in their ability in controlling patrons wants will help when delivering their needs. The opportunity for patron risk is controlled by continual and ongoing observation and staff communications of patrons professional duty of care. The duty of care is a learned behavior of serving alcohol at the right time in the right way. Pride in the way you care for your patrons by assisting them when they become confused and helping them to prevent self-harm will bring them back to you. The amount of patron fun is controlled by wisdom and continual observations and interaction with staff and manager awareness. Staff is on the front line to reduce patron problems and create loyal patrons. Frontline staff employees are hard to find and hard to keep. Trusting your employees to care for patrons helps bring more patrons into and back to your establishment.
If the staff feels undervalued when helping and assisting patrons these negative feeling will create a poorer standard of professional caregiving. Let your staff know that you appreciate them and value their great patron service. The staff that is trusted by owners and will limit the amount of allowed patron fun and self-harm by staff regular and continual patron communication. Managers usually do not make as much money as servers and bartenders. Managers that have the respect for their staff and patrons will not have to tell employees what to do because patrons are trained first then you train your staff. Staff wisdom prevents patron stupidity. Patrons drinking alcohol is a learned and controlled privilege of establishment not a right of the patron. The ability of patrons developing safer drinking habits by planning ahead and having safe transportation set up ahead of time reduces unwanted risk opportunity. Staff ability to create a safer drinker behaviors will secure more trust from your experienced patrons. Patron safety sells itself by reducing the opportunity for patron self-harm. The key to patron safety is the wisdom and education of serving staff and their understanding of, "When to do the right thing", and "How to do the right thing". Staff experience and knowledge are needed when dealing with aggressive drinking patrons that are not normal drinkers and have a higher tolerance. Staff can make excuses for returning aggressive patrons that may cost you more then they are worth over time. Control of the premises by your frontline staff is created by the trust, education, and compassion shown by your staff and managers through your enforced "House Policies.".
Servingalcohol.com Patron Trust Creates Patron Safety
How to provide safe alcohol service and gain patron trust. The ability of the patron to trust your employee's judgments creates the opportunity for safe money and return business. Remember patrons learn responsible drinking behaviors from responsible serving practices. Wisdom is learned safer drinking behaviors that reduce the patron's ability for self-harm. Staff ability to observe and control unwanted and reckless alcohol drinking behaviors is created by staff knowledge and wisdom. The wisdom came from older servers knowledge of preventative house policy rules of conduct that prevent patron having to experience tragedy.
The skill of preventative staff actions (HOUSE POLICY) and safe alcohol serving skills that are learned skills which then create patrons trust. The staff that believes in their ability in controlling patrons wants will help when delivering their needs. The opportunity for patron risk is controlled by continual and ongoing observation and staff communications of patrons professional duty of care. The duty of care is a learned behavior of serving alcohol at the right time in the right way. Pride in the way you care for your patrons by assisting them when they become confused and helping them to prevent self-harm will bring them back to you. The amount of patron fun is controlled by wisdom and continual observations and interaction with staff and manager awareness. Staff is on the front line to reduce patron problems and create loyal patrons. Frontline staff employees are hard to find and hard to keep. Trusting your employees to care for patrons helps bring more patrons into and back to your establishment.
If the staff feels undervalued when helping and assisting patrons these negative feeling will create a poorer standard of professional caregiving. Let your staff know that you appreciate them and value their great patron service. The staff that is trusted by owners and will limit the amount of allowed patron fun and self-harm by staff regular and continual patron communication. Managers usually do not make as much money as servers and bartenders. Managers that have the respect for their staff and patrons will not have to tell employees what to do because patrons are trained first then you train your staff. Staff wisdom prevents patron stupidity. Patrons drinking alcohol is a learned and controlled privilege of establishment not a right of the patron. The ability of patrons developing safer drinking habits by planning ahead and having safe transportation set up ahead of time reduces unwanted risk opportunity. Staff ability to create a safer drinker behaviors will secure more trust from your experienced patrons. Patron safety sells itself by reducing the opportunity for patron self-harm. The key to patron safety is the wisdom and education of serving staff and their understanding of, "When to do the right thing", and "How to do the right thing". Staff experience and knowledge are needed when dealing with aggressive drinking patrons that are not normal drinkers and have a higher tolerance. Staff can make excuses for returning aggressive patrons that may cost you more then they are worth over time. Control of the premises by your frontline staff is created by the trust, education, and compassion shown by your staff and managers through your enforced "House Policies.".
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